The Director has overall responsibility for the operational management of the company. He implements business strategy approved by the Board and promotes a corporate culture characterised by entrepreneurship, customerfocus and the efficient delivery of services.
The primary function of the Head of Operations and Technology is to ensure that our operations are safe, customer-oriented and efficient. He evaluates traffic and vehicle concepts and provides for the efficient use of resources. He also has responsibility for Risk Management and the company’s IT functions.
Head of Operations and Techology
The Head of Finance and Services is responsible for the financial management of the company. As the leader of an active Controlling function, he monitors key performance indicators, costs and expenses. As and when corrective measures are needed, it is his role to ensure their timely implementation.
Head of Finances and Services
Head of Operations
Reporting to the Head of Operations are the operations assistants, tram operators’ leader, tram operators and the safety department. His task and that of his team is to ensure safe, smooth and customer-friendly travel on the bus and tram network.
Head of Tram Maintenance
The Head of Tram Maintenance is responsible for the planning and implementation of maintenance schedules for all rolling stock, with the aims of maintaining a safe and reliable service while maximising tram-lifetime. In this role, he also manages the staff in the Hüslimatt and Ruchfeld depots.
Head of Human Resources
The Head of Human Resources manages the search and hiring of new staff, their induction and welfare. She ensures compliance with contractual and legal requirements and is responsible for the correct handling of payroll, social security and personnel administration.
Head of Marketing and Sales
The Head of Sales and Marketing is responsible for the analysis, planning, implementation and monitoring of all business and marketing activities. At the centre of his attention are the company’s customers and their relationships to the BLT.
Head of Infrastructure
The Head of Infrastructure plans and executes the building of new property on behalf of the BLT. He is also responsible for maintaining and replacing infrastructure elements with the aim of securing trouble-free operation. He also leads the track and electric engineering services.